Privacy Policy – Dar Naël
At Dar Naël, we attach great importance to protecting your personal data and being transparent about how it is used.
1. Data collected
When you make a booking or contact us (via our website, email, telephone, partner platforms), we may collect:
• Your personal information (surname, first name, contact details, telephone number, email address).
• Information related to your stay (dates, number of people, specific preferences).
• Payment information (processed solely through our secure banking providers).
2. Use of data
This data is used exclusively for:
• Manage your bookings and stays at Dar Naël.
• To inform you of any changes or confirmations regarding the service.
• Improve the quality of our welcome and our services.
• Comply with our legal and regulatory obligations.
3. Data sharing
Your data is never sold.
They may only be shared with:
• Our technical service providers (website host, booking platforms) in connection with the management of your booking.
• Local authorities if required by law.
4. Data retention
Your information is retained only for the period necessary for customer relationship management and in accordance with the legislation in force in Tunisia.
5. Safety
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure.
6. Your rights
In accordance with applicable regulations, you have the right to access, rectify and delete your data. You may exercise this right by contacting us at the following address:
7. Cookies
Our website may use cookies to improve your browsing experience and compile usage statistics. You can refuse them via your browser settings.
8. Policy changes
This privacy policy may be updated. Any changes will be published on our website.